{"id":3595,"date":"2018-09-04T18:54:02","date_gmt":"2018-09-04T18:54:02","guid":{"rendered":"https:\/\/www.ricoh-imaging.ca\/support\/digital-support\/"},"modified":"2023-06-02T18:10:29","modified_gmt":"2023-06-02T18:10:29","slug":"soutien-technique","status":"publish","type":"page","link":"https:\/\/www.ricoh-imaging.ca\/fr\/service-et-solution\/soutien-technique\/","title":{"rendered":"Demande de soutien technique pour les produits de Ricoh Imaging"},"content":{"rendered":"<p>Veuillez utiliser ce formulaire pour contacter Ricoh Imaging sur des sujets demandant un soutien technique pour l&rsquo;un de nos produits.<\/p>\n<p>Une fois votre demande soumise, vous serez contact\u00e9 \u00e0 l&rsquo;int\u00e9rieur de 1 ou 2 jours ouvrables.<\/p>\n<p><em>* indique que le champ est requis.<\/em><\/p>\n<p>&nbsp;<\/p>\n<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_10_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_uv7rz2\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Digital Support FR<\/legend>\r\n\r\n\r\n<h3 class=\"section-header\">Renseignements du contact<\/h3><div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"10\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_10\" id=\"frm_hide_fields_10\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"uv7rz2\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_10\" name=\"frm_submit_entry_10\" value=\"8daca686f8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/3595\" \/><div class=\"row\">\r\n<div class=\"col-sm-8\">\r\n<div id=\"frm_field_136_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_z6sgy2\" class=\"frm_primary_label\">Nom *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_z6sgy2\" name=\"item_meta[136]\" value=\"\"  data-reqmsg=\"Nom * cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-8\">\r\n<div id=\"frm_field_137_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_gbu3m2\" class=\"frm_primary_label\">Adresse courriel *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_gbu3m2\" name=\"item_meta[137]\" value=\"\"  data-reqmsg=\"Adresse courriel * cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_138_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_ble2v2\" class=\"frm_primary_label\">Compagnie\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_ble2v2\" name=\"item_meta[138]\" value=\"\"  data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-8\">\r\n<div id=\"frm_field_139_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_v4vij2\" class=\"frm_primary_label\">Adresse\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_v4vij2\" name=\"item_meta[139]\" value=\"\"  data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_140_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_7a3vx2\" class=\"frm_primary_label\">Ville *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_7a3vx2\" name=\"item_meta[140]\" value=\"\"  data-reqmsg=\"Ville * cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_141_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_5vabs2\" class=\"frm_primary_label\">Province *                          \r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[141]\" id=\"field_5vabs2\"  data-placeholder=\"Select\"  placeholder=\"Select\" data-reqmsg=\"Province *                           cannot be blank.\" aria-required=\"true\" data-invmsg=\"Province *                           est non valide\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Select<\/option><option  value=\"Alberta\">Alberta<\/option><option  value=\"British Columbia\">British Columbia<\/option><option  value=\"Manitoba\">Manitoba<\/option><option  value=\"New Brunswick\">New Brunswick<\/option><option  value=\"Newfoundland and Labrador\">Newfoundland and Labrador<\/option><option  value=\"Nova Scotia\">Nova Scotia<\/option><option  value=\"Ontario\">Ontario<\/option><option  value=\"Prince Edward Island\">Prince Edward Island<\/option><option  value=\"Quebec\">Quebec<\/option><option  value=\"Saskatchewan\">Saskatchewan<\/option><option  value=\"Northwest Territories\">Northwest Territories<\/option><option  value=\"Nunavut\">Nunavut<\/option><option  value=\"Yukon\">Yukon<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_142_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_ki0702\" class=\"frm_primary_label\">Code postal *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_ki0702\" name=\"item_meta[142]\" value=\"\"  data-reqmsg=\"Code postal * cannot be blank.\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_143_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_fcpbd2\" class=\"frm_primary_label\">T\u00e9l\u00e9phone *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_fcpbd2\" name=\"item_meta[143]\" value=\"\"  data-reqmsg=\"T\u00e9l\u00e9phone * cannot be blank.\" aria-required=\"true\" data-invmsg=\"Phone is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_144_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_d8cw92\" class=\"frm_primary_label\">Genre de probl\u00e8me\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[144]\" id=\"field_d8cw92\"  data-frmval=\"S\u00e9lectionnez\" data-invmsg=\"Genre de probl\u00e8me est non valide\" aria-invalid=\"false\"  >\n\t\t<option  value=\"S\u00e9lectionnez\" selected='selected'>S\u00e9lectionnez<\/option><option  value=\"Probl\u00e8me mat\u00e9riel\">Probl\u00e8me mat\u00e9riel<\/option><option  value=\"Probl\u00e8me logiciel\">Probl\u00e8me logiciel<\/option><option  value=\"Autre\">Autre<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_145_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_4mbcd2\" class=\"frm_primary_label\">Type de produit *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    \t\t<select  name=\"item_meta[145]\" id=\"field_4mbcd2\"  data-reqmsg=\"Type de produit * cannot be blank.\" aria-required=\"true\" data-invmsg=\"Type de produit * est non valide\" aria-invalid=\"false\"  >\n\t\t\t\t\t\t\t<option  value=\"\" class=\"frm-select-placeholder\">\n\t\t\t\t\t \t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"APS-C \/ Full Frame Lenses\">\n\t\t\t\t\tAPS-C \/ Full Frame Lenses\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"Camera Accessories\">\n\t\t\t\t\tCamera Accessories\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"Compact Cameras\">\n\t\t\t\t\tCompact Cameras\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"DSLR Cameras\">\n\t\t\t\t\tDSLR Cameras\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"Medium Format Cameras\">\n\t\t\t\t\tMedium Format Cameras\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"Medium Format Lenses\">\n\t\t\t\t\tMedium Format Lenses\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"PENTAX Q Series Cameras\">\n\t\t\t\t\tPENTAX Q Series Cameras\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"PENTAX Q Series Lenses\">\n\t\t\t\t\tPENTAX Q Series Lenses\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"Sports Optics\">\n\t\t\t\t\tSports Optics\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t<option  value=\"Theta\">\n\t\t\t\t\tTheta\t\t\t\t<\/option>\n\t\t\t\t\t\t<\/select>\n\t\t\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_146_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_awrwv2\" class=\"frm_primary_label\">Mod\u00e8le de produit *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    \t\t<select  name=\"item_meta[146]\" id=\"field_awrwv2\"  data-reqmsg=\"Mod\u00e8le de produit * cannot be blank. Make sure you first have selected product type above.\" aria-required=\"true\" data-invmsg=\"Mod\u00e8le de produit * est non valide\" aria-invalid=\"false\"  >\n\t\t\t\t\t\t\t<option  value=\"\" class=\"frm-select-placeholder\">\n\t\t\t\t\t \t\t\t\t<\/option>\n\t\t\t\t\t\t<\/select>\n\t\t\r\n\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_147_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_m7nk42\" class=\"frm_primary_label\">Mod\u00e8le - Autre\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_m7nk42\" name=\"item_meta[147]\" value=\"\"  data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n<div class=\"help-block\">Remplissez si votre mod\u00e8le n'appara\u00eet pas dans le menu d\u00e9roulant ci-dessus<\/div>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-4\">\r\n<div id=\"frm_field_148_container\" class=\"frm_form_field form-field  frm_top_container frm_third frm_first\">\r\n    <label for=\"field_7sas92\" class=\"frm_primary_label\">No de s\u00e9rie\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_7sas92\" name=\"item_meta[148]\" value=\"\"  data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n<div id=\"frm_field_149_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_third frm_first\">\r\n    <label for=\"field_7zmrk2\" id=\"field_7zmrk2_label\" class=\"frm_primary_label\">Date d'achat *\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_7zmrk2\" name=\"item_meta[149]\" value=\"\"  maxlength=\"10\" data-reqmsg=\"Date d&#039;achat * cannot be blank.\" aria-required=\"true\" data-invmsg=\"* Purchase Date: is invalid\" class=\"frm_date\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_7zmrk2\"\/>\r\n    <div class=\"frm_description\" id=\"frm_desc_field_7zmrk2\">Cliquez sur le champ de saisie pour activer le calendrier et s\u00e9lectionnez la date d'achat.<\/div>\r\n    \r\n<\/div>\n<div class=\"row\">\r\n<div class=\"col-sm-8\">\r\n<div id=\"frm_field_150_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_832iu2\" class=\"frm_primary_label\">Probl\u00e8me *\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[150]\" id=\"field_832iu2\" rows=\"5\"  placeholder=\"Veuillez d\u00e9crire le probl\u00e8me pour lequel vous souhaitez obtenir de l&#039;aide.\" data-reqmsg=\"Probl\u00e8me * cannot be blank.\" aria-required=\"true\" data-invmsg=\"* Problem is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_151_container\">\n\t\t\t<label for=\"field_vxqgt\" >\n\t\t\t\tSi vous \u00eates un humain, ne remplissez pas ce champ.\t\t\t<\/label>\n\t\t\t<input  id=\"field_vxqgt\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[151]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"d3vzooYFCD9uRqD25Q63f3R6Qi2qc8NXSnsxjTxE1zd5+jIZ5qTXYoKglxsrdWIb\" \/><div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Soumettre<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Veuillez utiliser ce formulaire pour contacter Ricoh Imaging sur des sujets demandant un soutien technique pour l&rsquo;un de nos produits. Une fois votre demande soumise, vous serez contact\u00e9 \u00e0 l&rsquo;int\u00e9rieur de 1 ou 2 jours ouvrables. * indique que le champ est requis. &nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3495,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3595","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/pages\/3595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/comments?post=3595"}],"version-history":[{"count":8,"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/pages\/3595\/revisions"}],"predecessor-version":[{"id":8582,"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/pages\/3595\/revisions\/8582"}],"up":[{"embeddable":true,"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/pages\/3495"}],"wp:attachment":[{"href":"https:\/\/www.ricoh-imaging.ca\/fr\/wp-json\/wp\/v2\/media?parent=3595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}